aCCOUNT & ORDER
Account
No, it’s not required. You can place an order as a guest. However, during checkout, you’ll have the option to create an account if you wish. This will allow you to track your orders more easily, save your addresses, and save time on future purchases.
You can create an account in two ways:
From the site menu: Click on the “My Account” (or “Sign In”) icon at the top of the page, then select “Create an Account.” Fill in the required information (name, email, password) and confirm.
During checkout: When finalizing your order, check the “Create an account” option and choose a password. Your account will be created automatically after the payment.
Creating an account allows you to track your orders, save your addresses, and speed up your future purchases.
To reset your password:
Click on “My Account” or “Sign In” at the top of the website.
Select “Forgot your password?”
Enter the email address associated with your account.
You will receive an email with a link to set a new password.
If you don’t receive the email, please check your spam or junk folder. If the issue persists, feel free to contact our customer service.
To update your personal information:
Log in to your Detay account.
Go to the “My Account” section.
Access the relevant sections:
“Account Information” to update your name, email, or password.
“Addresses” to update your shipping or billing address.
Don’t forget to save your changes before leaving the page.
If you encounter any issues, our team is here to help.
Yes, at Detay, the security of your personal information is a top priority. All the data you provide is encrypted and protected through secure protocols (such as HTTPS).
We never share your data with third parties without your consent, except when necessary to process your order (e.g., for delivery).
Additionally, your payment information is never stored on our servers — it is handled securely by our certified payment partners.
You can shop with complete confidence.
Order
Placing an order on Detay is simple and fast:
Browse our catalog and choose the mirror you like.
Click on the product to view its page, select the available options (size, finish, etc.), then click on “Add to cart.”
Once you’ve finished your selection, go to your cart and click on “Checkout.”
Enter your shipping information and choose your payment method.
Confirm your order. You will immediately receive a confirmation email.
Tip: You can create an account during checkout to easily track your order and save time on your next purchases.
Yes, as long as your order has not yet been shipped, you can contact us by email at contact@detay.be to request a modification or cancellation.
Once the order has been shipped, it will no longer be possible to modify or cancel it directly. In that case, you’ll need to wait until you receive the package and then request a return according to our return policy.
As soon as your order is confirmed, you will automatically receive a confirmation email at the address you provided during checkout.
This email includes a summary of your order and your order number.
If you don’t see it in your inbox, please check your spam or junk folder.
If you’re unsure, feel free to contact us at contact@detay.be.
Once your order has been shipped, you will receive an email containing a tracking link that allows you to follow your parcel in real time.
This link is sent to the email address you used when placing your order.
If you haven’t received this email, please check your spam folder, or contact us at contact@detay.be to get your tracking link.
Delivery usually takes between 3 to 4 weeks from the confirmation of your order.
Once your order is shipped, you will receive an email with a tracking link to follow your parcel in real time.
If you have any questions, feel free to contact us at contact@detay.be.
If your mirror arrives damaged, don’t worry — we’re here to help.
Take photos of the package and the damaged mirror as soon as you receive it.
Send them to contact@detay.be within 48 hours of delivery.
Our team will get back to you quickly with a solution (replacement or refund, depending on the situation).
We also recommend refusing the parcel upon delivery if you notice significant damage to the packaging.
No, we do not currently offer an installation service.
However, all our mirrors are delivered with a mounting kit and clear instructions for a quick and easy setup.
If you have any doubts, we recommend hiring a professional to ensure a safe installation — especially for larger formats.
Return & Refund
Return
Yes, you have 14 days from the date of delivery to let us know if you wish to return a mirror that doesn’t suit you.
The mirror must be unused, in its original packaging, and in perfect condition.
Return shipping costs are your responsibility, unless the product was delivered damaged or by mistake.
To initiate a return, please contact us at contact@detay.be. We will guide you through the process.
No, return shipping costs are the customer’s responsibility, unless the return is due to our error or the product arrived damaged.
In that case, please contact us at contact@detay.be with photos and details of the issue.
We will cover the return costs and arrange a replacement or refund if necessary.
To return a mirror:
Contact us at contact@detay.be within 14 days of receiving your order, specifying your order number and the reason for the return.
We will send you a return label to print.
A carrier will come to collect the mirror directly from your delivery address (or another address you provide).
Please make sure the mirror is packed in its original packaging, in perfect condition, to avoid any damage during transport.
The refund will be issued after the item is received and inspected.
A return may be refused in the following situations:
If the mirror has been used, damaged, or scratched after delivery.
If the product is not returned in its original packaging or is poorly packed, which may cause damage.
If the 14-day period to request a return has expired.
If the returned product does not match the item originally ordered.
To avoid any issues, please make sure to comply with these conditions. If in doubt, contact us before proceeding with the return.
Yes, it is important to keep the original packaging and return the mirror in this packaging.
This helps protect the product effectively during transport and prevents any damage.
Proper packaging is required for your return to be accepted.
Refund
Once we receive and inspect your return, we process the refund within 7 to 14 business days.
The amount will be credited back to the payment method used for your order.
Depending on your bank’s processing times, it may take a few additional days before it appears on your account.
If this is not possible, we will contact you to agree on an alternative solution, such as store credit valid for a future order.
Delivery fees are generally not refundable, except if the return is due to an error on our part (defective product, damaged item, or delivery mistake).
In this case, the delivery fees will be fully refunded to you.
No, the refund is not immediate.
After receiving your return, we inspect the product to ensure it is in good condition.
Once this step is completed, the refund is processed within 7 to 14 business days.
Bank processing times may also affect when the amount appears in your account.
If you have not received your refund within 14 business days after the confirmation of receipt of your return, please:
Check with your bank to see if the refund is being processed or if it is blocked.
Contact us at contact@detay.be, providing your order number and return details.
We will investigate promptly to resolve the situation.
Payment
Payment
At Detay, we accept the following payment methods:
Credit and debit cards (Visa, MasterCard, Maestro)
Bancontact
Google Pay
Link
All payments are secured through our certified payment system to ensure the protection of your data.
Yes, payment on Detay is fully secure.
We use advanced security protocols (such as SSL encryption) to protect your banking data during the transaction.
Your payment information is processed directly by trusted providers who comply with the highest security standards.
You can therefore shop with complete peace of mind.
Yes, you can use a promo code or a gift card when placing your order.
Simply enter the code in the designated field at checkout.
The discount will be automatically applied to the total amount of your order.
Note: Some promo codes may be subject to specific conditions (validity period, applicable products, etc.). Please check the details before using them.
If your payment is declined, here are some tips:
Check that your banking information (card number, expiration date, CVV) is correct.
Make sure your card is activated for online payments and has sufficient funds.
Contact your bank to check if there is a block or restriction.
Try another payment method available on our site.
If the problem persists, please do not hesitate to contact us at contact@detay.be — we will help you find a solution.
